POLICIES

AND

F.A.Q.'s

What region are the movies you sell?  

Unless expressly noted in the description we ONLY sell NTSC Region 1/Region 0 DVDs or Region A / All Region Blu-Rays so if you are in North America fear not you CAN play all our movies.

You guys list IN STOCK and OUT OF STOCK items.  Why ?  And can I order both?

 

YES YOU CAN .

When you order items that are listed as OUT OF STOCK an immediate order will be placed for them and in the event that an item is determined as not order-able ( it  has been discontinued, for example)  a refund for that item will be issued.

We list OUT OF STOCK titles when they are ones that we always try to keep in stock or are PRE-ORDER titles for films or toys or books or magazines that have not yet been released.

You can include both in an order but the cart will only calculate it as 1 order and 1 shipment.  We will wait until all items have arrived before shipping.

 If you would like have your items broken into separate shipments, say, if you want to receive PRE-ORDERS as they come in, please place multiple orders.

When am I charged ? when I place the order, or when the items ship?

Everything in a placed order is charged at the time of checkout. In the event you wish to pick up at The BEGUILING your shipping cost will be reimbursed via method of payment.

I've just placed my order - when will I receive it?

We're a super small company and we try to have all orders shipped ASAP but sometimes we can get backlogged or may be out of town at a convention so we really appreciate your patience if your order doesn’t ship right away.

In the event of a stock snafu and a title is mistakenly out of stock we will inform you and there may be a slight delay if we have to wait for another.

After we ship it depends on where you live and method of shipping - we use Canada Post to ship all packages currently and have found that all orders have been received within one week but if it takes a bit longer we again appreciate your patience - packages are very rarely lost. 

 

What if I don't have a credit card or Paypal account ? Can I pay with a money order?

Of course you can  All you need to do is send an email to suspectvideo@gmail.com with the items you want to order - we'll email you back and you can mail the money order made out to ‘Suspect Video Ltd’ Your order will be shipped as soon as we get the M.O.

We will have an address for you shortly.

One of the movies I just got won't play.

Sometimes machines can be kind of finicky (especially laptops-great for many things but not necessarily to play movies) and, like any machine, can get dirty.  Please check the disc on a couple of machines (if you have more than one) and perhaps try a cleaning disc on them.  If you have and it still won't play we must assume you have a defective disc,  This happens RARELY but like anything that is manufactured it can happen - What happens next?  Please see the Suspect Store Policies listed below.

 

The disc I ordered listed as new wasn't shrink wrapped - Is it used ?

 

We do sell used movies but we make sure to always list them as USED items.  Thing is, some companies send out their new discs without shrink wrapping them. Not many do but we have encountered them.  Also, sometimes when we receive an item that may seem like the disc is loose inside we have to open them to make sure we are not sending out a damaged item (many times it ends up being an extra item like a booklet that we made a mistake and interpreted as a loose disc) or in the case of a damaged case, we'll replace it.  We will let you know in advance of any of these circumstances. 

 

I was interested in a title but can't find it anywhere or I can find it but wanna give you Suspect folks my business instead.  Do you do special orders?

Thanks for buying independent!  Thanks for buying Suspect!

WE WILL ALWAYS TRY TO BE CHEAPER THAN AMAZON.CA but we do realize that, while we can beat them 99% of the time, there will be the occasional item that may be a little more expensive through us but we thank you and hope you take pride in helping to support a dedicated Canadian genre company run by and for true fans.

If you want us to try to find a title we do not list, contact us via the various contact methods below .

Also, if there's a title or company we should have but do not let us know as well. 

What shipping method do you use ?

We ship via Canada Post.  

If you prefer a different method let us know.

Some of our items are sold with shipping included-these will be clearly stated.

Cost of shipping is based on location items are being sent, size and weight of items.

Is there a way to avoid shipping costs ?

 

There sure is !  

If you live in Toronto or frequent downtown Toronto you can opt to pick up your package at one of the world's best comic stores.  Conveniently located on College Street, just west of Bathurst Street:

 

THE BEGUILING

319 College St

Toronto

Monday, Tuesday, Thursday, & Saturday   11am – 7pm
Wednesday & Friday   11am – 9pm
Sunday & Holidays   12pm – 6pm

If you opt for this option you will be emailed a pick up code and will require i.d. to pick up and your shipping charges will be refunded.

What's the best way to contact you guys ?

 

There's a few ways to contact us - the best would be to email us at:  suspectvideo@gmail.com.  

You can call us and leave a message by phone at 416-588-6674.

If facebook is more your style send us a message via our page.

We'll get back to you as soon as we can – usually within the same day.

SUSPECT STORE POLICIES

Returns

All sales are final EXCEPT for defective discs-these discs can be exchanged for the same title only.

EXCHANGES WILL NOT BE ACCEPTED IF DISC HAS BEEN ALTERED ( CLEANED OR A DISC FIXER USED ON THE ITEM) !

In the rare occasion of manufacturer`s defect we return the item to the distributor or manufacturer.  They will accept it ONLY if it has not been altered in any way.

Make sure your machine is region free and plays well.  Many `modified`players and region free players are finicky so please try discs in several machines before contacting us.

Returns and replacements will NOT be accepted due to a disc not playing in customer`s player due to PAL or other regional playing issue.

Shipping costs are non-refundable.

 

If extenuating circumstances are in effect and we decide to accept a return for any reason other than defects in the disc a 15% re-stocking fee will be charged for this service.  As an example the restocking fee for a $50 disc would be $ 7.50 so a refund would be issued for $ 42.50.

Returns must be sent back within 21 days and ONLY after notifying us and a RA - return authorization- is issued to the customer.  Any item sent back without RA will not be accepted and will be sent back.

Please note:

Suspect Video Ltd. is the re-seller of Dvds, Blu-Rays, Toys, Books, Magazines, T-Shirts and other ephemera.  

We are not the manufacturers of the items we make available and thus we are not responsible for the design or presentation of the items we sell. 

We are not responsible if the manufacturer misrepresents transfer quality, subtitle quality, missing footage, fogging.  We are not resposible for poor packaging or printing.

We will be constantly updating information regarding all of our items but before purchasing we urge you to research the item via forums, review sites or fan pages to acquire all the facts regarding any item before ordering. 

Also note:

By purchasing any disc from this website…

You are authorizing Suspect Video Ltd to charge your credit card for the full amount of your order.

Any dispute of such charges will be considered fraud.

You are verifying that you are at least 18 years of age and allowed, by law, to accept such discs in your area.

At our discretion, we may cancel what we determine to be a suspicious order.

Due to circumstances beyond Suspect Video Ltd`s control all details including release date for pre-order items are subject to change.

In the event of an item`s price decrease after sale we are unable to adjust the price on previously purchased discs 

Ontario tax of HST will be charged on all orders. 

All customs charges are the responsibility of the purchaser.

Any discs confiscated by customs (for international customers) will be solely the responsibility of the purchaser.  

Refunds will NEVER be issued due to these circumstances. 

Suspect Video Ltd is not responsible for packages lost or damaged in the mail.

PAYMENT METHODS accepted at this time are Visa, Mastercard and AMEX through Paypal. 

The owner and operators of this Website are only retail distributors and are not the primary producer of any of the visual content contained in this Website.

All models, actors, actresses and other persons that appear in any visual depiction of actual or simulated sexually explicit conduct appearing or otherwise contained in this Website were over the age of eighteen years at the time of the creation of such depictions.

© 2018 by Suspect Video Ltd.. 

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